Legal

1. Introduction

Digital Empire (“we”, “us”, or “our”), operating as Receptionista, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services or as provided to us.

Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and email address when you create an account
• Payment information (processed securely by Paddle, our payment provider)
• Business details you provide, such as business name, phone number, opening hours and location
• Account preferences and settings
• Communication preferences

2.2 Usage Information

We automatically collect certain information when you use our Services:

• Browser type and version
• Operating system
• IP address
• Pages visited and features used
• Time and date of visits
• Referring website addresses
• Minutes consumed and other billing-related usage metrics

2.3 Content and Conversation Data

When you use our AI-powered receptionist, we process the business information, FAQs, knowledge base documents, agent instructions and other content you provide in order to generate responses on your behalf. We also process the conversations held between your AI receptionist and the people who contact your business, along with any contact details, appointment requests or messages captured during those conversations. This data is used solely to provide our Services to you.

You are the controller of the end-customer data captured through your AI receptionist, and we process it on your behalf as described in this policy.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process your transactions and manage your subscriptions
• Send you service-related communications
• Respond to your inquiries and provide customer support
• Improve and personalise our Services
• Analyse usage patterns and trends
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Payment Processors: Paddle processes all payments on our behalf and maintains their own privacy practices.
• Service Providers: Third-party vendors who help us operate our Services (e.g., hosting, AI model providers, email delivery, analytics).
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure password hashing
• Regular security assessments
• Access controls and authentication

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your account and associated data by contacting us at [email protected].

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Portability: Request a copy of your data in a portable format.
• Objection: Object to certain processing of your information.
• Withdrawal of Consent: Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at [email protected].

8. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences and understand how our Services are used. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Some parts of the Service may not function properly without them.

9. Contact Us

If you have any questions about this Privacy Policy, please contact Digital Empire at [email protected].